Refund and Cancellation Policy

This policy explains how to cancel a Padro plan and when you can get a refund. It's part of our Terms of Service.

In short

• Cancel any time. Your plan stays active until the end of the period you've paid for, then stops renewing.
• Free trial: cancel before it ends and you pay nothing.
• No refunds for partial periods or unused time, except for billing mistakes, charges you didn't authorise, a service we didn't provide, or where the law requires one.
• Answer packs are final sales and aren't refunded (see "Answer packs" below for the few exceptions).
• Questions or refund requests: founder@padro.ai.

Who processes your payment

Padro sells through Stripe Managed Payments. Your payment is processed by Stripe's affiliate Sold through Link, LLC ("Link"), the merchant of record, and appears on your statement as LINK.COM* PADRO. Refunds are paid back through Link. Link also runs its own refund policy for purchases sold through Link, and you can contact Link support directly. Where Link's policy or the law gives you more than this policy does, you get the more generous outcome.

Free trial

The 14-day free Starter trial needs a card, but you aren't charged during it. Link emails you before it ends. If you don't cancel before the trial ends, your card is charged for your plan (plus tax) on the day it ends. If you cancel during the trial, you keep access until the trial ends and are never charged.

Cancelling a subscription

How: in the app, go to Settings → Plans and choose Cancel plan. You can also cancel from your Link account at link.com, where your Padro subscription appears.

What happens:

• Cancelling stops future renewals. You aren't charged again.
• You keep your plan, its limits and any bought answers until the end of the current billing period (monthly or yearly).
• Until that date you can resume the plan in Settings → Plans, and nothing changes.
• After that date your organization has no active plan: your twin stops answering and it becomes read-only. It's deleted 90 days later unless you start a plan again, and we email your admins 30, 7 and 1 days before.

Changing plans

• Upgrades (including switching from monthly to yearly) take effect immediately, and you're charged the prorated difference for the rest of the current period.
• Downgrades (including switching from yearly to monthly) take effect at the end of the current period, so there's nothing to refund. You can undo a scheduled downgrade before it happens.

Refunds for subscriptions

Subscription payments are non-refundable, and we don't give refunds or credits for partial billing periods, unused time, unused answers included in your plan, or a period you forgot to cancel. This includes yearly plans.

We will refund, in full or in part, when:

• you were charged twice, or charged the wrong amount;
• a charge was made without your authorisation;
• you couldn't use Padro for a significant part of a paid period because of a problem on our side, and we couldn't fix it; or
• the law where you live requires a refund.

We may also refund in other cases at our discretion.

Answer packs

Answer packs are one-off purchases of extra AI answers.

• All answer pack purchases are final and aren't refunded, whether or not their answers have been used — they're delivered to your balance the moment you buy them.
• The only exceptions: a double or wrong charge, an unauthorised charge, answers that were never added to your balance, a refund the law where you live requires, or one Link gives under its own policy. When a pack is refunded, its answers are removed from your balance.
• Bought answers don't expire while your organization exists, but they can only be used while you have an active plan, and they end when your organization is deleted.

Deleting your organization

If an admin deletes your organization (Settings → Organization), deletion is immediate and permanent, and any paid plan ends at once without a refund for the rest of the period. Unused answer packs are lost. If you want to stop paying but keep your data for now, cancel instead.

Failed payments

If a renewal payment fails, Link retries it and emails you. Everything keeps working for 7 days. After that, your twin stops answering visitors and adding content pauses until the payment goes through; you can still sign in and pay. If the payment hasn't succeeded after Link's retries (about two weeks), the subscription is cancelled. Nothing is refunded for the time your twin was paused.

Your legal rights

Nothing in this policy limits rights you have under the consumer protection law where you live. For example, if you're a consumer in the EU or UK, you may have a 14-day right to cancel a purchase (a "cooling-off period"). To use it, contact Link support and give "cooling off period" as the reason, or email us and we'll help.

How to ask for a refund

Email founder@padro.ai from your account's email address with:

• your organization's name;
• the date and amount of the charge (from your Link receipt); and
• what went wrong.

We reply within 2 business days. Approved refunds go back to your original payment method through Link and include any tax you paid. Link says refunds usually take 3 to 7 business days to appear, depending on your bank. If you paid in your local currency, the refund uses the same exchange rate as your payment.

Please contact us before disputing a charge with your bank: we can usually sort it out faster.

Contact

Aryaman Sharma, doing business as Padro
Toronto, Ontario, Canada
Email: founder@padro.ai